Thank you for visiting us! Look around, have a sip and chat with us if you have any questions!

Policies

All orders are shipped within 1-3 business days via USPS in most cases (sometimes UPS).

We do our best to ensure you will not overpay for shipping.

We combine orders whenever possible.

Please note: Threaded Lines reserves the right to increase charges if shipping and fabric costs increase.

Shipments seem to have currently resumed regular service, but some packages are still being rerouted and as a result, taking longer.

As many postal distribution centers close/reopen due to COVID-19, mail takes routes we don't normally see.

Please be patient and you can find out more about domestic delays here.

All sales are final unless we inadvertently ship an incorrect item.

We package all fabric in plastic bags for protection, but we do not assume responsibility for items once they have been shipped.

Once packages are delivered to USPS, we take no responsibility for lost or damaged items.

A 20% restocking fee is applied if the ordered fabric is not for your liking.

If the fault is ours, we will correct it right away!

Return shipping is at your expense.

Fabrics which are cut, washed, or altered are not eligible for a refund or exchange.

As a general rule, we do not offer cancellations.

This particularly applies on PREORDER items.

A 20% re-stocking fee is applied if cancelled before shipping.

Gift cards are non-refundable at any time.

Refunds are processed within 5-7 business days from the item(s) being returned to our shop.

All refunds are issued against your original form of payment.

Pre-orders - All pre-orders are non-refundable and non-cancellable.

Blocks of the Month are non-cancellable within 30 days of the start date or during the block of the month.

You may find a replacement.

Threaded Lines offers preorders on our upcoming collections.

You can find these fabric collections under our Coming Soon menu option.

Placing a pre-order means you are reserving fabric by paying for a listing up-front, before Threaded Lines receives this fabric in our shop.

Since Threaded Lines does not have the fabric in hand at the time of the pre-order, please understand that we will ship all pre-order fabrics immediately upon receiving pre-order fabrics.

The estimated date of arrival is clearly noted in each pre-order listing.

Sometimes a manufacturer can experience delays or mis-shipments, and these situations are outside of our control.

If for any reason there is an issue with your pre-order (ie delays, missing piece, etc), we will contact you immediately to make you aware of the situation, and proceed to find a reasonable solution.

Please know that all pre-order sales are final.

Pre-order sales cannot be canceled, altered, traded or combined with other orders.

We appreciate your understanding. Please do not order IN STOCK items with your pre-order. Place multiple orders for In-Stock Items.

Additional Information

We do not price match other businesses.

Due to the variations in screen colors, browsers and technology in general, we cannot guaranty the color on your screen is like the actual fabric.

We do our best to portray correct colors.

Use caution when trying to match colors and contact us, if you have questions about a specific color.